At the Library

1. Applying for a Library Card

1.  Repeat

A: What can I help you with today?

B: I need to check out this book.

A: Do you have your library card?

B: I don’t have one.

A: Would you like to apply for one right now?

B: That’s fine.

A: I’m going to need you to fill out the application.

B: All right. All done.

A: All right, now please sign the back of the card.

B: Okay. I’ve signed it.

A: That’s all there is to it.

B: Great. Now can I check out this book?

2.  Repeat

A: May I help you?

B: Could I check out this book?

A: Let me see your library card.

B: I need to get one.

A: You can apply for one right now, if you’d like.

B: Okay. Let me do that right now.

A: Could you fill out this application?

B: I’m finished. Here you go.

A: Could you please sign the back of the card?

B: All right.

A: That’s it.

B: Now may I check this book out?

3.  Repeat

A: What do you need?

B: I would like to check out a book.

A: I’m going to need your library card.

B: I don’t have a library card.

A: Why don’t you apply for one right now?

B: Sure. That would be great.

A: Please fill out this application.

B: Okay. Here you go.

A: Now, sign your name on the back of the card.

B: Here you go.

A: Here’s your library card.

B: Thanks. Now I’d like to check out this book.

2. Applying for a Passport

1.  Repeat

A: What may I do for you?

B: I need to get a passport.

A: You will need to apply for one.

B: When will I be able to do that?

A: You can do it right now, if you’d like.

B: That’s fine.

A: Please fill out this application.

B: Then what do I do?

A: I just need to take your picture.

B: How long will it take for my passport to be ready?

A: You will get it in a few weeks.

B: That’s perfect.

2.  Repeat

A: How may I help you?

B: I want to get a passport.

A: You need to apply for a passport.

B: When can I apply for it?

A: You can apply right now.

B: I’d like to do that.

A: Fill this out, please.

B: What’s next?

A: I will need to take your passport picture.

B: When will my passport be ready?

A: It will take about three weeks.

B: That’s great. Thank you.

3.  Repeat

A: What can I do for you?

B: I need a passport.

A: You can apply for one here.

B: When can I do that?

A: If you like, you can apply right now.

B: That would be great.

A: I’m going to need you to complete this application.

B: What else do I have to do?

A: Then I will take your picture for your passport.

B: How long will it take?

A: Your passport will be ready in a few weeks.

B: Thank you. That’s perfect timing.

3. Asking Questions at the Information Desk

1.  Repeat

A: What can I help you with today?

B: When does the library close?

A: The library closes at six o’clock.

B: Does it close at that time every day?

A: Not always.

B: Is the library open on Saturdays?

A: Yes.

B: What time do you open and close on Saturday?

A: The hours are from 9 am to 6:30 pm.

B: Okay. Thank you very much.

A: Do you need anything else?

B: No, that’s all. Thanks.

2.  Repeat

A: May I help you?

B: What time will the library be closing?

A: It closes at six.

B: Does it always close at six?

A: No, not every day.

B: Will the library be open on Saturday?

A: Absolutely.

B: What are your hours on Saturday?

A: Saturday’s hours are from nine in the morning to six-thirty at night.

B: All right. Thank you.

A: What else can I help you with?

B: That’s it. Thank you.

3.  Repeat

A: What can I do for you?

B: I need to know what time the library closes.

A: The library will be closing at six.

B: Does it close at six every day?

A: No, it doesn’t.

B: Are you guys open on Saturdays?

A: Yes, we’re open on Saturdays.

B: What time does the library open and close on Saturday?

A: We open at 9 am and close at 6:30 pm.

B: That’s cool.

A: Can I help you with anything else?

B: That’s everything. Thanks.

4. Asking the Librarian for Assistance

1.  Repeat

A: How are you doing today?

B: Good. Thanks for asking.

A: What may I do for you?

B: I need help with something.

A: What do you need help with?

B: I am looking for a newspaper article.

A: Have you looked in the periodicals?

B: I didn’t even think about that.

A: I can show you where they are.

B: That would be a lot of help.

A: Follow me, please.

B: Thank you so much.

2.  Repeat

A: How are you?

B: I’m great. Thanks.

A: Did you need something?

B: I need your help.

A: How may I help you?

B: I need to find this newspaper article.

A: Have you checked the periodicals section yet?

B: I forgot about that section.

A: If you’d like, I can show you where to find it.

B: Could you do that?

A: Follow me.

B: Thank you for all your help.

3.  Repeat

A: How’s it going?

B: I’m fine. Thank you.

A: Do you need anything?

B: I need you to help me.

A: What can I do for you?

B: I am looking for an article in a newspaper.

A: Did you check the periodicals?

B: I didn’t even bother to think of that.

A: I’ll show you where to find your article.

B: I get lost in this library.

A: It’s right this way.

B: Thanks a lot for your help.

5. Reserving a Book

1.  Repeat

A: How may I help you?

B: I couldn’t find the book I was looking for.

A: Have you checked the database?

B: I checked.

A: Was it on the shelf?

B: It should have been, but it wasn’t.

A: Maybe someone took it.

B: Will you be getting another copy anytime soon?

A: I’m sure we will.

B: Would you be able to reserve it for me?

A: I sure will.

B: Thank you very much.

2.  Repeat

A: May I help you?

B: I can’t find the book I want.

A: Why don’t you try looking at the database?

B: I checked it already.

A: Do we have it available?

B: It wasn’t there.

A: I guess it is lost.

B: Will you be getting another copy?

A: Yes, we will.

B: Could you reserve a copy for me?

A: I can do that.

B: That’s great. Thanks a lot.

3.  Repeat

A: What can I do for you?

B: I was looking for a book, but I couldn’t find it.

A: Did you check our database to see if it was on the shelf?

B: I already did.

A: Is it on the shelf?

B: I didn’t see it.

A: Apparently somebody took that book out of the library.

B: Will you ever get another copy?

A: We will definitely be getting another.

B: Could you please reserve it for me?

A: That won’t be a problem.

B: Thanks. I really appreciate that.

6. Late Fees

1.  Repeat

A: How may I help you?

B: I need to check these books out.

A: Do you have your library card?

B: Here it is.

A: It appears that you have late fees.

B: Really?

A: Yes, really.

B: How much do I owe?

A: You owe $24.50 in late fees.

B: I don’t have that much today.

A: I’m sorry, but until you pay it, you won’t be able to check out any more books.

B: I’ll pay it as soon as possible.

2.  Repeat

A: What can I do for you?

B: I want to check out these books.

A: I need your library card.

B: I have it right here.

A: It seems you have late fees.

B: Are you sure?

A: Yes, I’m sure.

B: How much?

A: Your late fees come to $24.50.

B: I don’t have that right now.

A: You have to pay it off before you can check out more books.

B: I’ll do that soon.

3.  Repeat

A: May I help you?

B: I would like to check out these books.

A: May I see your library card, please?

B: Yes. Here you go.

A: Apparently, you have unpaid late fees.

B: I do?

A: You owe some money.

B: Exactly how much do I owe?

A: You owe $24.50.

B: I won’t be able to pay that right now.

A: Until you pay it, you can’t check out books.

B: I will pay it. Don’t worry.

7. Borrowing a Book from Another Library

1.  Repeat

A: What can I do for you?

B: I am trying to find this book.

A: What’s the problem?

B: It doesn’t seem like this library has it.

A: Have you checked the computer?

B: I have already.

A: What did it say?

B: It says the book is on the shelf, but I didn’t find it there.

A: I can always borrow the book from another library.

B: You can do that?

A: I’ll make the call and contact you when it gets in.

B: That’s fantastic. Thank you.

2.  Repeat

A: May I help you?

B: I would like to find this book.

A: Is there a problem?

B: I don’t think you guys have it.

A: You should look it up on our computer.

B: I did that.

A: What came up?

B: It should be on the shelf, but I didn’t see it.

A: I can try to get the book from a different library.

B: I didn’t know you could do that.

A: I will call you when I find it.

B: I appreciate your help.

3.  Repeat

A: Do you need help with something?

B: I’m looking for this book.

A: Is there something wrong?

B: I don’t see it on the shelf.

A: Did you check the computer?

B: I already looked.

A: Did it say anything?

B: It said that the book is on the shelf, but it isn’t.

A: I’m sure I can get it from another library.

B: Could you do that?

A: I’ll let you know when I get the book in.

B: That’s great. Thank you so much.

8. Checking Out a Book

1.  Repeat

A: What can I do for you today?

B: I need to return a book.

A: Can I do anything else for you?

B: I want to check these books out.

A: Is that all?

B: That’s all.

A: May I see your library card, please?

B: It’s right here.

A: Will that be all for today?

B: Yes. That’s it.

A: These are due back in two weeks.

B: All right. Have a good night.

2.  Repeat

A: How may I help you?

B: I want to return this video.

A: Is that all you need?

B: I also need to check these books out.

A: Anything else?

B: That’s everything.

A: I need your library card.

B: I have it. Here you go.

A: Do you need anything else?

B: That’s everything.

A: Your books are due back two weeks from today.

B: Thank you. Good night.

3.  Repeat

A: May I help you?

B: I would like to return this book.

A: May I do anything else for you?

B: I would also like to check out these books.

A: Will that be all?

B: That’s it.

A: Do you have your library card?

B: Oh, yeah. Here you go.

A: Will that be all for today?

B: That’ll be all.

A: Your books are due back in two weeks.

B: Thanks. Have a good one.

9. Checking Out a Magazine

1.  Repeat

A: What can I do for you today?

B: I need to return a book.

A: Can I do anything else for you?

B: I want to check this magazine out.

A: We don’t allow people to check out magazines.

B: Why not?

A: It’s just a policy of ours.

B: So what am I allowed to check out?

A: You may check out books or videos.

B: I need to check out this magazine.

A: You will have to just read it in the library.

B: That doesn’t make any sense.

2.  Repeat

A: How may I help you?

B: I want to return this video.

A: Is that all you need?

B: I also need to check this magazine out.

A: You’re not allowed to do that.

B: I don’t understand.

A: It’s our policy.

B: What can I check out?

A: Only books or videos.

B: I need this magazine.

A: You will have to read it here.

B: That’s weird.

3.  Repeat

A: May I help you?

B: I would like to return this book.

A: May I do anything else for you?

B: I would also like to check out this magazine.

A: I can’t let you do that.

B: Why is that?

A: Our policy doesn’t allow anyone to check out the magazines.

B: What things am I allowed to check out?

A: You are only allowed to check out books or videos.

B: I really need to check out this magazine.

A: I’m sorry, but that’s our policy.

B: That’s stupid.

10. Checking Out a Video

1.  Repeat

A: What can I do for you today?

B: I need to return a book.

A: Can I do anything else for you?

B: I would also like to check out this video.

A: Is that all?

B: Yes, just the video.

A: May I see your library card?

B: Here you go.

A: You have to take care of this video.

B: Oh, I will.

A: You will be fined if you damage it.

B: I understand. Thank you very much.

2.  Repeat

A: May I help you?

B: I’m returning a book.

A: Do you need anything else?

B: I also need to check out this video.

A: This is all you want to check out?

B: Just the video.

A: I’m going to need your library card.

B: I have it right here.

A: You’ll need to take care of the video.

B: I will.

A: We will fine you if you damage it.

B: I get it. Thank you.

3.  Repeat

A: How may I help you?

B: I would like to return this book.

A: Is that all you need?

B: I also want to check out this video.

A: Is that all you would like to check out?

B: That’s all I need.

A: Do you have your library card?

B: Here it is.

A: Make sure to take proper care of this video.

B: That won’t be a problem.

A: If you damage the video, you will be fined.

B: I won’t damage it.

11. Paying for Damage Made to a Book

1.  Repeat

A: How may I help you?

B: I need to return these books.

A: What happened to this one?

B: The cover came off.

A: You’re going to need to pay for the damage.

B: How much are you talking?

A: It’s going to be five dollars.

B: That’s not bad at all.

A: It really isn’t.

B: Here you go.

A: Thank you very much.

B: You’re welcome. Have a nice day.

2.  Repeat

A: What can I do for you?

B: I am returning these books.

A: What did you do to this book?

B: I accidentally ripped the cover.

A: You will need to pay for the damage.

B: How much do I need to pay?

A: I’m going to need five dollars.

B: That’s not too expensive.

A: It isn’t.

B: Here’s the five dollars.

A: Thank you.

B: No problem. Have a good one.

3.  Repeat

A: May I help you with something?

B: I would like to return these books.

A: What happened to this book?

B: I dropped it, and the cover tore off.

A: I’m going to have to charge you for the damage.

B: How much?

A: It’s only five dollars.

B: That’s not too bad.

A: I know it’s not.

B: Here’s the money for the book.

A: Thank you for your payment.

B: You are very welcome.

12. Returning Books Late

1.  Repeat

A: How may I help you?

B: I need to return these books.

A: Give them here.

B: Here they are.

A: It appears these books are two weeks late.

B: I forgot they were due.

A: You do realize you are going to have to pay late fees, right?

B: How much is the late fee?

A: The late fee is 25 cents a day.

B: So I have to pay 25 cents for each day the books are late?

A: It’s 25 cents for each book.

B: That’s a lot of money.

2.  Repeat

A: What can I do for you?

B: I’m returning these books.

A: Let me have them.

B: Here are all of them.

A: These books are two weeks late.

B: I didn’t have time to return them.

A: You’re going to have to pay late fees.

B: How much?

A: 25 cents a day.

B: 25 cents a day?

A: That means 25 cents for each late book.

B: That’s expensive.

3.  Repeat

A: May I help you with something?

B: I would like to return some books.

A: I’ll take them.

B: Here you go.

A: These books were due two weeks ago.

B: Yeah. I totally forgot they were due.

A: You will need to pay late fees on these books.

B: How much are the late fees?

A: The fee is 25 cents every day.

B: I have to pay 25 cents a day?

A: And that’s for each book that is late.

B: That shouldn’t be a problem.

13. Using a Computer

1.  Repeat

A: What can I do for you today?

B: I would like to use a computer.

A: Do you have your library card?

B: I sure do.

A: There is a wait for the computers.

B: That’s all right.

A: You need to print your name on this list.

B: Okay. Now what?

A: Once a computer is available, I will let you know.

B: How am I supposed to log on to the computer?

A: All you do is type in the number on the back of your card.

B: That’s it? Thank you very much.

2.  Repeat

A: How may I help you?

B: I need to get on the Internet.

A: Do you have your library card with you?

B: Yes, I have it.

A: You’re going to have to wait for a computer.

B: That’s okay.

A: Please put your name on this list.

B: Then what do I need to do?

A: When there is a computer available, I will call you.

B: What do I do to log on to the computer?

A: Just type in the number on the back of your library card.

B: Okay. Thanks for your help.

3.  Repeat

A: What do you need?

B: I need to use the Internet.

A: You have your library card, right?

B: Yes, I do.

A: There is a wait right now to use the computers.

B: That’s fine.

A: Would you please write your name on this list?

B: Then what?

A: I will call you when a computer is free.

B: How do I log on to the computer?

A: Use the number on the back of your library card.

B: Thanks. I’ll be sitting over there.

14. Using a Copier

1.  Repeat

A: How may I help you today?

B: I need to make some copies.

A: The copier is right over there.

B: Does it cost to use it?

A: We do charge to use the machine.

B: How much does it cost?

A: We charge ten cents a copy.

B: How many copies am I allowed to make?

A: There is no limit to how many copies you can make.

B: Would you mind showing me how to use it?

A: Please read the instructions on the copier.

B: Oh, okay. Thanks.

2.  Repeat

A: What can I do for you?

B: I would like to use the copy machine.

A: The machine is over there.

B: Do I have to pay to use the machine?

A: Yes, you will have to pay to use it.

B: How much?

A: It costs ten cents a copy.

B: Am I limited to a certain number of copies?

A: You can copy as much as you’d like.

B: Could you show me how to use the copier?

A: The instructions for the copier are posted on it.

B: That’s fabulous. Thank you.

3.  Repeat

A: May I help you?

B: I need to copy some pages in my book.

A: The copier is right over there, in the corner.

B: Do I need to pay to use it?

A: You have to pay to use the copier.

B: How much do you charge?

A: You need to pay ten cents for every copy.

B: Is there a maximum number of copies I can make?

A: You can make as many copies as you want.

B: I’m going to need you to show me how to use the machine.

A: There are instructions posted on the copier.

B: Thank you for your help.

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